Shipping policy
TIME SPINNERS • SHIPPING & DELIVERY
We deliver to customers worldwide with transparent timelines, careful packaging, and proactive updates. Every parcel is handled with the same precision as our watch winders.
ORDER READINESS
- Processing time: 1–2 business days
- Dispatch window: 1–5 business days depending on current workload
- Custom / made-to-order items: 15–40 business days before dispatch
DELIVERY SERVICES AT A GLANCE
| Service | Price | Est. Shipping Time |
| Standard Shipping | FREE | 15–25 business days |
| Premium Express Shipping | $29.90 – $49.90 | 5–15 business days |
| All-Inclusive Shipping to USA | $99.90 | 5–15 business days Includes customs duties & import taxes |
| Heavy Cargo Shipping (large safes & select winders) | FREE | 30–40 business days First-floor delivery as standard. Remote areas: door-to-door not guaranteed—contact Customer Support. |
Business days exclude weekends and public holidays. Remote or hard-to-reach regions may require additional time.
OUR FULFILMENT NETWORK
Designed in Sweden and shipped from our dual logistics hubs — one in Hong Kong and another in Guangzhou, China. This ensures global coverage, optimized routes, and dependable door-to-door delivery.
TRACKING & UPDATES
A shipping confirmation email with tracking will be sent once your parcel departs. Tracking typically activates within 5–7 business days.
If tracking hasn’t updated after that window, reach us at info@timespinners.com and we’ll investigate with the carrier.
Multi-item orders may ship in separate parcels for speed and availability.
CUSTOMS, DUTIES & TAXES
Import duties, taxes, and tariffs are determined by your local customs authority and are outside our control. If assessed, these fees are the recipient’s responsibility and are not included in our shipping charges.
- EU customers are responsible for paying VAT upon arrival of the goods.
- For exact costs, consult your local postal or customs office.
- Non-payment may result in the parcel being held or destroyed by customs; refunds are not possible in such cases.
- The All-Inclusive (USA) option is designed to be duty-free on most in-stock items.
- For certain large safes, we can arrange a duty-free shipping channel on request—please contact us prior to ordering.